Shipping and delivery
1. Shipping Policy
We offer worldwide shipping. We strive to ensure your order reaches you as quickly and securely as possible. Please read our shipping policy carefully to understand how your orders are processed and shipped.
2. Shipping Methods and Costs
We offer the following shipping methods:
- Standard Shipping: Delivery within 7 to 14 business days (varies by location).
- International Shipping: Delivery times may vary depending on your location and local customs regulations.
Shipping costs will be calculated at checkout based on the destination and the chosen shipping method.
3. Order Processing Times
- All orders are processed within 1 to 3 business days of purchase.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email with tracking information once your order has shipped.
4. Order Tracking
Once your order has shipped, you will receive an email containing a tracking number. You can use this number to track the progress of your package.
If you do not receive your tracking number or have questions regarding your shipment, please contact us at service@mexobi.com.
5. Shipping Destinations
We currently offer delivery to the following countries:
- United States, Canada, Australia, United Kingdom, etc.
If your country is not on the list, please contact us to check delivery availability.
6. Customs and Import Duties
For international orders, please note that customs duties and taxes may apply in accordance with your country's laws. These charges are the customer's responsibility and are not included in the product price or shipping costs. 7. Missing or damaged items
- If you believe your order was lost or damaged during transit, please contact us within 7 days of receiving your package.
- We will work with the carrier to resolve the issue and arrange for either a replacement or a refund.
- Please keep all packaging and damaged items so they can be inspected by the carrier.
8. Shipping delays
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or customs clearance procedures. Please allow for extra delivery time if necessary.
In the event of a significant delay with your order, we will notify you and take the necessary steps to resolve the issue promptly. 9. Contact information
If you have any questions regarding shipping or need assistance, please contact us:
Email: service@mexobi.com