Return and Refund Policy

1. Return Conditions
We accept returns within 30 days of the delivery date.
 
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as when received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
 
2. Non-returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or custom-made items
- Final sale or clearance items
- Items marked as non-returnable
 
3. Return Procedure
To initiate a return, please contact us at:
service@mexobi.com

Please include:
- The order number
- The reason for the return
- Photos (if the item is defective or damaged)
 
4. Return Shipping
- Return shipping costs are the customer's responsibility, unless the item is defective or incorrect
- Original shipping costs are non-refundable
- We recommend using a shipping service with tracking
 
5. Refunds
Once your return is received and inspected, we will notify you of the decision regarding your request.
 
If approved:
- The refund will be processed within 5 to 10 business days
- The refund will be issued via the original payment method
 
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
 
7. Contact Information
For any questions regarding returns and refunds, please contact:
service@mexobi.com