FAQ

Ordering

Do I need to create an account to place an order?
No, you can place an order as a guest. Creating an account allows you to track your orders and view your purchase history.

Can I modify or cancel my order?
Orders can be modified or cancelled within 48 hours of purchase.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.

Will there be any additional fees?
All prices are listed in USD. Your bank may apply exchange rates or fees.

Shipping

Where are orders shipped from?
We ship from international warehouses.

What are the shipping times?
Processing time: 1 to 3 business days
Delivery time: 12 to 15 business days

How can I track my order?
Tracking information will be sent to you via email after shipment.

Delivery Issues

What should I do if I entered the wrong address?
Contact us within 48 hours to update your address.

What should I do if my order is marked as delivered but I haven't received it?
Check with the carrier or your neighbors, then contact us within 7 days.

Returns and Refunds

What is your return policy?
We offer a 30-day return policy.

Who covers the return shipping costs?
The customer is responsible for return costs, unless the item is defective.

What should I do if the item is damaged?
Contact us within 7 days and provide proof.

Refunds

Refunds are processed within 5 to 10 business days.

Security

Is my payment secure?
Yes, we use secure, encrypted payment gateways. Contact

Email: service@mexobi.com
Response time: within 24 hours (business days)